Privacy and cookies statement - Your Lisbon Explorer

Your Lisbon Explorer owns and operates a service that enables users to research, find, and book travel experiences in Portugal. In this Statement, these are collectively referred to as our “Services”.

The information that you and others entrust us with enhances our ability to provide more personalized services. We know that sharing your personal information with us is based on trust. We take your trust in us seriously and are committed to providing you with helpful information, products, and Services, curated based on the information you have shared with us. Equally, and perhaps more importantly, we are committed to respecting your privacy when you visit our website or use our Services, and being transparent about how we use the information you have entrusted to us. Please review this privacy and cookies statement (“Statement”) carefully to learn about our privacy practices.

This Statement describes how we obtain, use, and process your information. It informs you of the rights you have, how you can exercise them, and how you can contact us. Please review this Statement carefully to learn about our practices with respect to information and privacy. By visiting our website and mobile application, whether on a computer, phone, tablet, or similar device (each of these is referred to as a “Device”), you acknowledge and confirm that you have read this Statement.

We offer our Services to users in a number of countries and territories where the laws and customs differ. This Statement provides a general overview of our privacy practices. In addition, sections 12 and 13 of this Statement provide specific information relevant to users residing in certain regions or countries.

Notice at Collection of Personal Information

We collect personal information from and about you as detailed in this Notice at Collection of Personal Information (“Notice”) and in the Statement.

What categories of personal information do we collect and why?

Biographical information & identifiers: This may include your name; phone number, postal, billing, and email address; other information about yourself that you have voluntarily disclosed; unique personal identifier; online identifier; IP address; and other similar identifiers.

Personal information categories listed in the California customer records statute: This may include your billing and payment card information and certain information that you provide to support your travel and planning.

Characteristics of Protected Classifications under Applicable Law: This may include your age range, gender, and any other information about yourself that you have voluntarily disclosed.

Commercial Information: This may include information related to products or services that you have purchased or obtained, including details of your tour with Your Lisbon Explorer, purchasing and booking history, information about your travel, experience, preferences, and any other information about your travel plans that you have voluntarily disclosed.

Internet or other Electronic Network Activity Information: This may include information related to your browsing history (including pages you have visited, content reviewed, and apps reviewed), search history, and access to and use of our Services (including automatic collection of information as described in more detail in this Statement).

Precise Geolocation Data: This may include the location of your Device when you have agreed to share your location information via privacy settings on your Device or, for example, if you have uploaded photos tagged with location information.

Visual and Audio Information: This may include photos, reviews and videos that you may provide to us. In addition, we collect communications when you contact our customer service team, including inbound and outbound calls.

Sensitive Personal Information: The following categories are considered “sensitive personal information” under certain privacy laws: precise geolocation data, race, ethnicity, sexual orientation, or religion. To the extent that we use or disclose any “sensitive personal information” or “sensitive data”, as those terms are defined in applicable privacy laws, we do not use or disclose the sensitive personal information for the purpose of inferring characteristics about you or for any purpose other than limited permissible purposes, such as providing our Services and verifying, maintaining the quality of, and improving our Services.

We collect and use each category of personal information for the following business and commercial purposes described in more detail in Section 2 of the Statement: to improve our Services, personalization and customization, communication, and legal compliance.

We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in the Statement, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise, or defend any legal rights.

1. Information Collected and Processed

When you access or use our Services, we collect and process information from and about you to provide the Services in a more personalized and relevant way. Some information we collect passively; for example, with our servers or with cookies or other similar tracking technologies. Some information we collect from different sources, including from you, affiliated entities, business partners, and other independent third-party sources. When you use our Services by “clicking-through” from a third-party website or when you visit third-party websites via our Services, those third-party websites may share information with us about your use of their service. Any information we receive from third-party websites may be combined with the information provided by you. Information collected may include the following:

Contact information, including name, phone number and postal and email addresses (both hashed and unhashed)
Billing and other payment information (such as your bank account information, credit card number, cardholder name, expiration date, authentication code and billing address)
Documentation to support travel and planning, including identity verification documents, if you choose to provide it to us
Photos, reviews, social posts, and videos you may have provided to us
Geolocation information
Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, unique Device identifiers and advertising identifiers)
Online activity, including pages you have visited, content reviewed, and apps reviewed
Purchasing and booking history
Information about your travel and experience plans and preferences
Communications when you contact our customer service team, including inbound and outbound calls
Information that you have provided to third party companies for the purposes of logging into social media platforms. This includes publicly available information, such as name, age range as well as email addresses.

We may also collect, in instances where you have provided it, information about other travelers, including their email address and other travel-related information. If you are sharing information with us about other individuals, you must obtain their consent and ensure that they have understood and accepted how we will use their personal information (as described in this Statement).

In addition to the categories noted above, we may also collect certain location information if you have instructed your Device to send such information via the privacy settings on that Device, or, for example, if you have uploaded photos tagged with location information.

2. Information Uses and Purposes

To the extent possible, we want to provide you with relevant content and a tailored experience when you use our Services, and we use information about you to do that, including in the following ways:

Payment and other contracts

Facilitate your bookings
Process payments or credits

Improve our Services

Use your information for analytical purposes and to enable us to improve our Services
Provide you with a tailored/optimized experience by grouping users based on, for example, usage, interests, and demographics
Send you survey or market research invitations

Personalization and customization

Notify you about special offers, prize draws, competitions, and Services available from us that may be of interest to you
Tailor your experience, including by making inferences about your interests and preferences based on your activity, and customize the ads shown to you both on and off our website

Communication

Communicate with you or facilitate communication between you and/or affiliates
Conduct, monitor and record your calls or interactions with us; for example, your communications with our customer service, or through our use of pixels and similar technologies to monitor how you interact with our emails to you, such as whether you open or click on content in our emails
Host your reviews, ratings, photos, videos and other content

Legal Compliance

Resolve disputes or troubleshoot problems
Prevent fraud and other potentially prohibited or unlawful activities
Comply with relevant laws, respond to legal requests, prevent harm, and protect our rights and the rights of other users and third parties
Provide payment services, including to detect and prevent money laundering, fraud and security incidents, to comply with legal obligations, and to enforce payments terms of service

Please note, if we use automated decision-making to process your personal information, we will implement appropriate measures required to safeguard your rights and freedoms including your right to obtain human intervention.

3. Information Sharing

In order to provide some of our Services, we may need to make available each category of information that we collect to certain other third parties, in the following circumstances:

Experience Suppliers and travelers. We may share travelers’ personal information with suppliers of experiences to allow them to fulfil the bookings made through our Services. We may also share personal information of experience suppliers with travelers, including but not limited to where there is a dispute between the two parties.
Service Providers. We share information with certain service providers used to facilitate our Services, including to help with transactions.
Business Partners. We may share information about you, your Devices and your use of our Services with our trusted business partners. For example, we may share information so that we can facilitate payments for services you may see promoted on the websites of our partners. This sharing is generally pursuant to written agreements which include confidentiality, privacy and security obligations; please note, however, that we do not control the privacy practices of these third-party business partners.
Social Media Sites. When you use our Services and elect to share information with third-party social media websites, the information you share will be governed by the privacy policies of those social media websites and the privacy settings you have set with those social media websites.
Fraud Detection Companies. Third parties may assist us by providing us with their fraud detection technologies.
Trusted third parties. Third parties may only collect or access information as needed to perform their permitted functions. If and to the extent these third parties only assist us to perform our processing operations, we have bound them contractually to only act on our behalf as so-called data processors.

Certain Device operating system versions permit you to opt out of certain types of information sharing, including to certain advertising networks. You can change the privacy settings of your Device at any time in order to turn off the functionality that collects and shares location information. Please check your Device settings if you want to limit such tracking. However, turning off location-sharing may affect certain features that we offer. If you have any questions about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.

We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:

To comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.
To investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Your Lisbon Explorer, our customers, or others; and in connection with our Terms of Use and other agreements.
In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

4. Information Choices

You have options with respect to the processing and use of your information by us. You can access, update, and even deactivate your account by visiting the “Profile” section on our website or app. In addition, you can do the following:

Choose the way we communicate with you.
Choose not to provide us with certain information, although it may be needed to take advantage of certain features offered on our website.
Prevent the collection of certain geolocation information (e.g. by switching off location services for our app in the settings of your phone), but note that turning off location sharing may affect certain features of our Services.

5. Information on Children

Our Services are not intended for children, which we consider to be: (i) individuals that are 13 years of age or under, or the age of privacy consent in your jurisdiction; or (ii) when processing data on the basis of a contract, the age of legal capacity to enter into the agreement.

We will only collect or process information belonging to children under very limited circumstances. We might need to collect personal information belonging to children as part of our Service if, for example, the personal information is required as part of an experience-related reservation. We will only collect personal information belonging to children if it is provided by and with consent of a parent or guardian. If we become aware that we have processed the personal information of a child without the valid consent of a parent or guardian, we will delete the personal information.

6. Information Security

We have implemented appropriate administrative, technical, and physical security procedures to help protect your information. We only authorize specific personnel to access personal information and they may do so only for permitted business functions. We use encryption when transmitting your information between your system and ours, and between our system and those of the parties with whom we share information. We also employ firewalls and intrusion detection systems to help prevent unauthorized access to your information. However, we cannot guarantee the security of information from unauthorized entry or use, hardware or software failure, or other circumstances outside of our control.

7. Information Deletion and Retention

We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in this Statement, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise or defend any legal rights.

8. Cookies

We want your access to our Services to be as easy, efficient, and useful as possible. To help us do this, we use cookies and similar technologies to improve your experience, to enhance website security, and to show you relevant advertising.

Cookies are small text files that are automatically placed on your Device when you visit almost any website. They are stored by your internet browser and contain basic information about your internet use. Your browser sends the information from these cookies back to a website every time you revisit it, so it can recognize your Device and improve your experience by, among other things, providing you with personalized content. We also use other tracking technologies, such as pixel, SDKs, or server logs, that have a similar functionality. We also use cookies and tracking technologies to remember your login details, so you don’t have to re-enter them repeatedly when you use our Services or to help us understand your preferences.

To give you control, we provide you with a Cookie Consent Tool which allows you to adjust and customize your cookie settings. You can access the Cookie Consent Tool by clicking the “Cookie Consent” link at the bottom of every page and modify your preferences in our cookie banner. In addition, you can manage cookies through the settings of your internet browser. You have the right to withdraw your consent to cookies at any time by clicking on the “Cookie Consent” link and modifying and saving your preferences. In the settings of your Internet browser, you can choose which cookies to accept and reject.

If you decline certain cookies, your access to some functionality and areas of our Services might be degraded or restricted.

Our use of any information we collect through cookies is subject to this Statement, which is linked on every page of our website.

9. Statement Changes

We may update this Statement in the future. If we believe any changes are material, we will let you know by doing one or more of the following: sending you a communication about the changes, placing a notice on the website and/or posting an updated Statement on the website. We will note at the top of this Statement when it was most recently updated. We encourage you to check back from time to time to review the most current version and to periodically review this Statement for the latest information on our privacy practices.

10. Europe

This GDPR Statement applies to persons in the European Economic Area (“EEA”). This GDPR Statement supplements our Statement; however, where the Statement conflicts with the

GDPR Statement, the GDPR Statement will prevail as to persons located in the EEA.

Controller of Personal Information

Your Lisbon Explorer, Inc. is the data controller of the personal information we collect. If you receive payment services from Stripe Inc. pursuant to the Payments Terms of Service between you and Stripe Inc., then the controller of your personal information in relation to payment services is Stripe Inc. In accordance with applicable data privacy law, Your Lisbon Explorer, Inc. has appointed a representative within the European Union.

Your rights under GDPR

You have certain rights regarding your personal information. Your rights with respect to your own personal information include the following:

The right to request access to your personal information. This enables you to receive a copy of the personal information we hold about you.
The right to request correction of your personal information if it is inaccurate. You may also supplement any incomplete personal information we have, taking into account the purposes of the processing.
The right to request deletion of your personal information if:
1. your personal information is no longer necessary for the purposes for which we collected or processed them; or
2. you withdraw your consent if the processing of your personal information is based on consent and no other legal ground exists; or
3. you object to the processing of your personal information and we do not have an overriding legitimate ground for processing; or
4. your personal information is unlawfully processed; or
5. your personal information must be deleted for compliance with a legal obligation.

The right to object to the processing of your personal information. We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal information to establish, exercise, or defend a legal claim.
The right to restrict the processing of personal information, if:
1. the accuracy of your personal information is contested by you, for the period in which we have to verify the accuracy of the personal data; or
2. the processing is unlawful and you oppose the deletion of your personal information and request restriction; or
3. we no longer need your personal information for the purposes of processing, but your personal information is required by you for legal claims; or
4. you have objected to the processing, for the period in which we have to verify overriding legitimate grounds.

The right to data portability. You may request that we send this personal information to a third-party, where feasible. You only have this right if it relates to personal information you have provided to us where the processing is based on consent or necessity for the performance of a contract between you and us, and the processing is conducted by automated means.
You also have the right to lodge a complaint before your national data protection authority. You will not usually have to pay a fee to access your personal information (or to exercise any of the other rights described in this Statement). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). To the extent you use a third party to submit a data request on your behalf, we may need to take reasonable steps to verify the authenticity of the request. These are security measures to ensure that personal information is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request.

Information Uses and Legal Basis

We will only use your personal information under the circumstances permitted by the law or you. Pursuant to GDPR, we will use your personal information in one or more of the following circumstances: Information uses:

Registration and other contracts:
1. Where we need to perform the contract we are about to enter into or have entered into with you.

Improve our Services, personalization and customization:
1. Where it is necessary for our legitimate interests (or those of a third party) to provide or improve Services, including our interest to provide you improved and personalized Services, and where your interests and fundamental rights do not override those interests.

Communication:
1. Where it is necessary for our legitimate interests (or those of a third party) to communicate with you and your interests and fundamental rights do not override those interests.
2. Where we need your consent for the information use, we will seek your prior consent.

Legal Compliance:
1. Where it is necessary to meet our legal obligations.